Shipping Policy

Thank you for shopping with Black Magick Matters. We are committed to delivering your order as quickly and securely as possible. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, or holiday seasons, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

  • Domestic Orders: 3–7 business days
  • International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.

Please allow up to 24–48 hours for tracking updates to appear.

International Shipping

We ship to many countries worldwide.

International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country. These charges are not included in the purchase price or shipping cost unless stated otherwise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we work with reliable shipping carriers, delivery delays may occasionally occur due to weather, customs, carrier issues, or other circumstances beyond our control.

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging (if applicable)

We will review your request and arrange a replacement or another appropriate solution when applicable.

Digital Products

Digital products are delivered electronically and are not shipped.

Download instructions or access details will be provided after your purchase is completed.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or fulfillment location. You will receive tracking information for each shipment, where available.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through our Contact page. Please include your order number so we can assist you as quickly as possible.