Refund Policy

At Black Magick Matters, we take pride in the quality of our products and want you to shop with confidence. Please review our refund policy below before making a purchase.

Physical Products

We accept returns and refunds for eligible physical products within 30 days of delivery.

To qualify for a return, your item must:

  • Be unused and unworn
  • Be in its original condition
  • Include original tags and packaging (when applicable)
  • Be accompanied by proof of purchase

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products
  • Digital products and downloadable content (unless otherwise required by law)

Digital Products

Due to the nature of digital products, all digital downloads are non-refundable once they have been purchased or accessed.

If you experience a technical issue accessing your digital purchase or receive the wrong file, please contact us and we will be happy to assist you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

We will review your request and, if approved, provide a replacement, exchange, or refund.

Exchanges

We offer exchanges for eligible apparel when a different size or replacement item is available.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, processing times may vary and can take several business days.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

  • A damaged product
  • A defective product
  • An incorrect item sent by us

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may only be canceled before they have entered processing or shipment.

Once an order has been processed or shipped, it cannot be canceled.

Digital product orders cannot be canceled after purchase.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact page. Please include your order number so we can assist you as quickly as possible.